Training & Consulting

Accelerate your momentum with Interactive 360 Training & Consulting.

Interactive360 on-site Training & Consulting is one of the most in-depth hands-on experiences offered in the industry. Our trainers have worked at all the levels of the dealership as well as OEMs and have the personal experience to assess the performance of your dealership and provide actionable strategies for improvement. Our consultants will perform an onsite evaluation of your areas of “pain” and collaboratively create the right action plan for you, your managers and sales team. Your action plan is tailored to the results that you desire and comes with a guarantee of satisfaction.

What can I expect?

The ability to achieve a goal is to first understand where to start. In order to first understand your unique business, our trainers will perform the:

2-Day Interactive 360 Management Strategy Workshop A strategy to help retailers get “More to Their Doors”! (By Phone, Click or Brick)

The purpose of this Strategy Workshop is to refine, revise and enhance your current strategies and processes. This helps us determine if it is a “knowing problem” or a “doing problem.” Performed with Owners, GM, GSM, Sales Managers, BDC/Internet Managers, and Service & Parts Managers, this 2-day session takes a deep dive to evaluate each of the seven areas of opportunity in order to understand where your dealership is now and where your dealership needs to be.

The 7 Assessment areas are:

  1. Showroom Sales Process
  2. Internet Lead Handling Process
  3. Phone Lead Handling Process
  4. Unsold Follow up Process
  5. Sold Follow up Process
  6. Service Process
  7. Prospecting Process

After these initial assessments, the Interactive 360 training and consulting team provides best practices and presents their recommendations for advancing your team’s capabilities and reaching your dealership’s specific goals. Interactive360 will provide you with all the necessary tracking reports so that you can monitor your success as well as ours as we move forward in our partnership together.

What will all this cost?

Our training is done through a one-year contract (24 days per year) tailored to your specific dealership needs and goals. The cost is $3,000 per month plus travel related expenses excluding meals. You have the ability to dictate the number of days per month over the contract period to total 24 training days at the end of the year. Put an end to lost opportunities and call us today for more information!

Internet Skills
Interactive 360 will train/coach your internet/BDC team on skills including but not limited to:

  • CRM Basics – How to mirror your follow-up in your CRM
  • How to create email templates that will keep customers engaged until they convert
  • Create a process for proper sales follow-up through a full 120 days
  • Learn what Tracking Reports are needed to make informed decisions in regards to ROI, Process Effectiveness, and other areas.
  • Learn how to determine what the best structure is for your store based on volume of leads, etc.

internet skills

Phone Skills
Interactive 360 will conduct a 3 hour class to review and train proper phone skills including:

  • Working one-on-one with role playing techniques
  • Demonstrations of inbound and outbound calls along with handling objections
  • How to review calls with managers and sales team to critique the opportunities

phone skills

Road to the Sale
Interactive 360 will train using a stores personal “road to the sale” process and/or teach industry best practices on the steps to the sale. Interactive 360 will update the trainer in any areas they might need information or assistance.

road to sale

Unsold Follow Up
Interactive 360 will create an action plan with your team for your unsold follow up and take advantage of what can be the biggest area of opportunity within a dealership. We will demonstrate a simple concept that will keep you in front of your customers until they are ready to buy.

unsold follow up

Owner Retention
Owner retention is important, but how to keep your customers coming back can sometimes be a challenge. Interactive 360 will teach you how to take full advantage of your customer database as well as offer tools and ideas you can use to make sure a current customer is a future customer.

  • Interactive 360 will demonstrate how to create an action plan for customer retention and then work with you to create a personalized action plan for your customer base.
  • Interactive 360 will help create templates to use for short and long-term marketing.
  • Interactive 360 will provide training on how to utilize your CRM to achieve maximum results.

owner retention

Negotiation Skills
Interactive 360 trainers will demonstrate industry best practices in negotiating the sale via role-playing and other proven methods and provide demonstrations on how to present numbers to a customer.

negotiation

Social Media Management
Interactive will teach you industry best practices on:

  • How to maintain your online reputation
  • How to prompt for customer reviews
  • Why videos are so important
  • How to use social media platforms to increase your dealership exposure online and strengthen customer relationships

owner retention

Service Drive Training
Interactive 360 will work with you to create an action plan that best fits your stores overall process to present a no-pressure upsell of services. We will teach you how to:

  • Educate your customers on the use of your online service appointment scheduler
  • Create templates to use within your CRM tool for effective communication without paying another company to accomplish the same goal.
  • Prompt customers to leave reviews prior to them leaving the dealership or sending a request by email after their visit.
  • Use your CRM to notify you when a current customer has a “$$$ out of pocket bill”, which can be used as a possible trade-in opportunity.
  • Reach out to the 60% of the 30k service customers that are open to trade in their vehicles. Interactive 360 will train your team on how to convert the maximum amount of these customers.

service drive training

Process Improvement
Interactive360 will perform an in-depth assessment with your store’s top management and department managers in all areas of opportunity from front to back, including:

  • How to close the gaps with your overall processes
  • How to create a process that is embraced by all
  • How to educate vs. defend your processes to your customers
  • How to sell more cars with the proper processes (close from 2% to 10% more)
  • How to add more gross profit to each deal

process improvement

Team Building
Individuals win awards, teams win championships. Learn how to build a winning team with Interactive 360 Team Building training. This training includes:

  • How to recruit/hire passion and potential
  • How to understand the value of convergence placement
  • How to promote teamwork within your organization
  • How to equip your team for success

team building

Lease Training
Increase your lease penetration with Interactive 360 lease training. You will learn how to:

  • Present the lease advantage in the sales process
  • Understanding lease fundamentals
  • Effectively compare lease vs. retail
  • Create a lease culture in your organization

lease training

Leadership / Management Training
Interactive 360 trainers will empower your management team to increase their leadership effectiveness by applying advanced leadership techniques. This training will teach:

  • How to influence beyond position
  • How to effectively lead based on personality type
  • How to communicate the vision and get buy in
  • How to create loyalty through relationships
  • How to elevate individual production through empowerment

leadership training

Fixed Operations Training & Consulting

You require a program that exceeds your expectations and boosts your bottom line.

Interactive 360 brings your dealership Fixed Operations Training & Consulting in addition to our variable Training & Consulting services in order to allow your dealership to operate at its maximum potential. With a guarantee of satisfaction, we are confident our experienced team can increase sales, strengthen customer retention, cultivate leadership and offer a uniquely interactive training experience.

Interactive 360’s Fixed Operations Training program is guided by over 20 years of automotive experience specializing in service drive operations.

Because your dealership is unique, you require a unique & innovative training solution designed with every team member in mind. One that engages your team and comes with a guarantee of satisfaction.

Training & consulting partnerships shouldn’t end when your training team leaves your store.

YOU REQUIRE A PROGRAM THAT EXCEEDS YOUR EXPECTATIONS AND BOOSTS YOUR BOTTOM LINE.

*Contact us for a complimentary training assessment today!

Your Complimentary Training Assessment

Our experienced team of fixed operations professionals is offering a no-cost assessment of your current service drive operations. Valued at over $2,000, your complimentary assessment will be based on:

  • Multi-Point Assessment
  • Telephone Performance Analysis
  • Financial Analysis
  • CSI Survey / Retention Percentage Analysis

The Short and Long-Term View

  • Recorded Phone Calls
  • Initial Training & Virtual Learning Systems
  • Interactive Classroom
  • Detailed Service Website Tutorials
  • E-camera Selling – Desktop Based
  • Weekly Video Chats
  • Scan Email Numbers / Daily Check Sheets
  • Ongoing Performance Tracking
ASM Power Selling
Interactive 360 will train using a unique “Power Selling” process and teach industry best practices on the steps to selling service. Interactive 360 will successfully empower your people to actively listen to the customers concerns, provide the information needed to make the right decision and take care of the task at hand.

power selling

Internet Skills
Interactive 360 will train/coach your internet/BDC team on skills including but not limited to:

  • CRM Basics – How to track service, techs/shop, parts and entire support staff.
  • How to create email templates that will keep customers engaged by setting, reminders and follow-up to service appointments.
  • Learn what Tracking Reports are needed to make informed decisions in regards to ROI, Process Effectiveness, and other areas.
  • Learn how to determine what the best structure is for your store based on specific function of Service Drive Control Manager System.

internet skills 2

Phone Skills
Interactive 360 will conduct an Interactive training class using slide presentations that are downloaded to their individual computers to review and train proper phone skills including:

  • Working one-on-one with role playing techniques
  • Demonstrations of inbound and outbound calls along with handling objections
  • How to review calls with managers and sales team to critique the opportunities

phone skills 2

Unsold Follow Up
Interactive 360 will create an action plan with your team for your unsold follow up and take advantage of what can be the biggest area of opportunity for unsold or declined services. We will demonstrate a simple concept that will keep you in front of your customers until they are ready to buy.  Any missed appointment is recycled until the customer returns or sells their vehicle.

unsold follow up 2

Owner Retention
Owner retention is important, but how to keep your customers coming back can sometimes be a challenge. Interactive 360 will teach you how to take full advantage of your customer database as well as offer tools and ideas you can use to make sure a current customer is a future customer.

Simple skills to include setting and tracking Next Appointments during the customer visit to service.  This technique will provide the ASM control of retention and build the relationship needed to close the deal based on the MPI, declined op codes and menu presentations.

  • Interactive 360 will demonstrate how to create an action plan for customer retention and then work with you to create a personalized action plan for your customer base.
  • Interactive 360 will help create templates to use for short and long-term marketing.
  • Interactive 360 will provide training on how to utilize your CRM to achieve maximum results.

owner retention 2

Negotiation Skills
Interactive 360 trainers will demonstrate industry best practices in negotiating. By introducing and training the art of “Power Selling”, we provide an alternative to the boring textbook and provide an interactive classroom that allows the ASM’s to continue to polish their selling skills in an environmentally conscious, paper-free learning world.

negotiation 2

Social Media Management
Interactive will teach you industry best practices on:

  • How to maintain your online reputation
  • How to prompt for customer reviews
  • Why videos are so important
  • How to use social media platforms to increase your dealership exposure online and strengthen customer relationships

social media 2

Process Improvement
Interactive360 will perform an in-depth assessment with your store’s top management and department managers in all areas of opportunity from front to back, including:

 

  • How to close the gaps with your overall processes
  • How to create a process that is embraced by all
  • How to educate vs. defend your processes to your customers
  • How to personalize the customer service experience through effective training that results in customers’ loyalty to the ASM and eventually the sales team.
  • How to add more gross profit to each repair order

process improvement 2

Team Building
Individuals win awards, teams win championships.  Learn how to build a winning team with Interactive 360 Team Building training. This training includes:

 

  • How to recruit/hire passion and potential
  • How to understand the value of training for success
  • How to promote teamwork within your organization
  • How to equip your team for success

team building 2

Leadership / Management Training
Leadership / Management Training – Interactive 360 trainers will empower your management team to increase their leadership effectiveness by applying advanced leadership techniques. This training will teach:

 

  • How to influence beyond position
  • How to effectively lead based on personality type
  • How to communicate the vision and get buy in
  • How to create loyalty through relationships
  • How to elevate individual production through empowerment

leadership training 2

To schedule your no-cost assessment, call 888.762.7407 or submit your request online now!